- What classes of insurance are available on Switch?
We are partnering with best insurance companies to provide health insurance for your loved ones in Nigeria.
an ,This covers hospital bills and treatment in the event of an accident, sickness or permanently disability due to an accident. Also provides cover if the insured is unable to work due to accident or sickness.
- What happens if I fail to make the required premium payment?
You are expected to pay premium for your insurance plan based on the available periodic offers (monthly/quarterly/annual). Unfortunately, failure to pay the premium means that you/beneficiary may lose the coverage.
To avoid missing premium payments, you can set it into your saving goals on Switch and follow through by deducting a percentage of the total bill from your account monthly.
- Can I cancel my insurance plan at any time?
Yes, you can cancel your subscription at any point in time. You'll only be covered as long as your subscription lasts. Other terms are noted by the service provider we are partnering with.
- Who do I speak to if my insurers refuse to cover my bills?
If your insurer has declined your bills request and you want to challenge this decision, there are two ways you can seek redress:
You can contact the internal dispute resolution panel of whichever partner you're insured with and request to revisit your claim.
You can also send a complaint to our support team on switchresolution@sterling.ng.
- Are there exclusions I should know about?
This is dependent on the company you're insured with. Some insurance companies charge a small fee on their health coverage if the insured falls ill due to past illnesses and complications. You can reach out to your insurer to find out what exclusions they offer and if there are any hidden terms.